Maximizing Efficiency with Proper Technology Implementation – Rezcomm

about the client

Rezcomm is a leading provider of e-commerce, marketing, and business intelligence solutions for airports, venues, and destinations worldwide. Their comprehensive platform enables clients to enhance customer experiences, streamline operations, and drive revenue growth through advanced technology solutions. 

Reviewed on

Hours delivered back to the business


SOX compliance in Settlement process automation


Success rate of bot case completion


For functional release of OBT, RTS and OGS

The Challenge

Rezcomm faced several challenges as they continued to expand and serve a growing number of clients: 

Inefficient Infrastructure: Their AWS infrastructure was not fully optimized, leading to higher operational costs and reduced performance. 

Compliance Requirements: Ensuring PCI compliance was critical to secure sensitive customer data and maintain regulatory standards. 

AI Integration: There was a need to implement AI best practices to improve operational efficiency and deliver personalized customer experiences. 

Cost Management: Rising infrastructure costs needed to be controlled without compromising the quality of service delivery. 

Manual Processes: The existing infrastructure setup and monitoring processes were manual, leading to inefficiencies and potential human errors.

What Did We Do

To address these challenges, Rezcomm partnered with us for a comprehensive solution: 

1. Infrastructure Audit: We conducted a thorough audit of their existing AWS infrastructure, identifying inefficiencies and areas for improvement. 

2. Cost Optimization: Implemented best practices for infrastructure management, optimizing resource allocation, and reducing operational costs. 

3. AI Integration: Deployed AI technologies to enhance their platform, enabling more personalized customer interactions and efficient operational processes. 

4. PCI Compliance: Ensured that the entire infrastructure met PCI compliance standards, securing customer data and supporting business growth. 

5. Infrastructure Automation: Automated their infrastructure using Terraform, streamlining the setup and management of resources. 

6. Monitoring and Logging: Implemented robust monitoring and logging solutions using Grafana and Loki, ensuring real-time visibility and proactive issue resolution. 

7. Continuous Monitoring: Established continuous monitoring and management protocols to maintain high performance, efficiency, and compliance. 

The Results

The implementation of these strategies led to significant improvements for Rezcomm: 

Through our comprehensive approach, Rezcomm was able to maximize efficiency, reduce costs, and enhance their platform, positioning them for continued growth and success in their industry. 

The technology that we use to support Paysafe


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