Taygo Cloud is a dynamic cloud service provider specializing in delivering scalable, efficient, and secure cloud solutions for businesses of all sizes. Their platform, [cloud.taygo.com](https://cloud.taygo.com/), offers a range of services including cloud storage, computing, and networking, aimed at helping businesses enhance their digital capabilities and streamline their operations.
Hours delivered back to the business
SOX compliance in Settlement process automation
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For functional release of OBT, RTS and OGS
The Challenge
Taygo Cloud faced several critical challenges in its quest to enhance user experience, streamline service delivery, and ensure robust infrastructure management:
1. User Experience: The existing user interface was not intuitive, leading to customer frustration and increased support requests.
2. Portal Development: The client portal needed modernization to offer better service management capabilities and real-time analytics.
3. Infrastructure Deployment: Manual infrastructure management was error-prone and inefficient, requiring an automated solution to ensure scalability and reliability.
What Did We Do
To address these challenges, we executed a comprehensive project encompassing UI/UX redesign, portal development, and automated infrastructure deployment using Terraform.
1. UI/UX Design:
– Conducted user research to understand the needs and pain points of Taygo Cloud’s customers.
– Developed user personas and journey maps to guide the design process.
– Created wireframes and prototypes to visualize the new user interface.
– Implemented a modern, responsive design that enhances usability and accessibility across devices.
2. Portal Development:
– Built a new client portal using React for the frontend and Node.js for the backend.
– Integrated real-time data analytics and reporting features to provide users with actionable insights.
– Added self-service capabilities for users to manage their cloud resources independently.
– Enhanced security features, including multi-factor authentication and role-based access control.
3. Infrastructure Deployment with Terraform:
– Defined infrastructure as code (IaC) using Terraform to automate the provisioning of cloud resources.
– Created reusable Terraform modules to standardize resource configurations and ensure consistency.
– Implemented continuous integration/continuous deployment (CI/CD) pipelines for automated testing and deployment.
– Ensured high availability and disaster recovery by leveraging multi-region deployments and automated backups.
– Conducted extensive testing to validate the infrastructure and ensure compliance with industry best practices.
The Results
The project yielded significant improvements and benefits for Taygo Cloud, including:
- Enhanced User Experience: - Intuitive and user-friendly interface leading to a 40% reduction in support requests.
- Improved Customer Satisfaction: - Increased customer satisfaction scores due to the modernized portal and self-service capabilities.
- Operational Efficiency: - Automated infrastructure management reduced deployment times by 70% and minimized human errors.
- Scalability and Reliability: - Scalable infrastructure ensured seamless handling of increased load and improved service reliability.
- Security and Compliance: - Enhanced security measures and automated compliance checks ensured robust protection of customer data and adherence to regulatory standards.
By focusing on comprehensive UI/UX design, robust portal development, and automated infrastructure deployment, we transformed Taygo Cloud’s platform into a user-centric, efficient, and secure solution, positioning them for sustained growth and success in the competitive cloud services market.
