Managed Chatwoot Hosting — production-ready from $15 a month
Open-source customer engagement platform with live chat, email, and social channels. Deployed on your own dedicated instance in AWS, Azure, or GCP, kept patched, backed up, and monitored by ManageStacks — standard Chatwoot, no lock-in.
Chatwoot is a self-hosted customer engagement platform that unifies live chat, email, WhatsApp, Facebook, Instagram, and Twitter conversations into one agent dashboard. ManageStacks deploys Chatwoot with PostgreSQL, Redis, Sidekiq workers, and managed TLS pre-configured.
What does Chatwoot do, and why do teams deploy it?
Chatwoot is an open-source alternative to Intercom and Zendesk that provides omnichannel customer support from a single dashboard. Agents handle conversations from website live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, Twitter, Telegram, and Line — all in one inbox with unified customer profiles, canned responses, and team collaboration features.
The platform includes automation rules for routing and tagging conversations, a built-in knowledge base for self-service support, CSAT surveys, agent performance reporting, and a contact management CRM. Chatwoot supports multiple team inboxes, conversation labels, SLA policies, and macros for repetitive workflows. The API and webhook system enables integration with CRMs, helpdesk tools, and internal systems.
ManageStacks deploys Chatwoot with PostgreSQL for conversation and contact data, Redis for caching and real-time features, Sidekiq background workers for email delivery and automation, S3-compatible storage for attachments, and managed TLS. Handle customer conversations across every channel without per-agent pricing or third-party data processing.
- Omnichannel inbox for live chat, email, WhatsApp, Facebook, Instagram, and Twitter
- Unified customer profiles with conversation history across channels
- Automation rules for routing, tagging, and SLA enforcement
- Built-in knowledge base for customer self-service
- CSAT surveys and agent performance reporting
- Canned responses, macros, and team collaboration notes
Open-source customer engagement platform with live chat, email, and social channels
Chatwoot as a self-hosted alternative to Intercom and Zendesk
Instead of paying per-seat fees to a SaaS vendor, teams self-host Chatwoot to keep full control of their data and infrastructure. ManageStacks removes the operational overhead — you get the cost and privacy benefits of open source with the reliability of a managed platform.
What does managed Chatwoot hosting cost?
Flat per-app pricing, in your chosen AWS, Azure, or GCP region. No per-user pricing — a busy deployment costs the same as a quiet one.
Starter
Staging and internal tools. Dedicated instance, TLS, daily backups, managed upgrades.
Standard
Production workloads. Adds monitoring, staging environment, region choice, priority support.
Business
High-traffic and compliance workloads. Adds a high-availability replica and same-day support.
24×7 SRE retainer
Round-the-clock on-call across every hosted application, for teams that need a pager answered at 3am.
When is self-hosting Chatwoot the right answer instead?
“Managed hosting is not always the correct call.”
Self-host when a platform team already runs the infrastructure and on-call rotation to operate Chatwoot at genuinely low marginal cost. Self-host when compliance requires an air-gapped or on-premises deployment that no hosted option can satisfy. And self-host when the deployment depends on heavy customisation with a fast internal build-deploy loop, because an internal release process will beat any managed change process.
For everyone else — teams whose engineers have better things to do than shepherd upgrades — managed hosting is cheaper than the hours it replaces.
Which cloud should Chatwoot run on — AWS, Azure or GCP?
For most workloads, the choice of cloud matters less than proximity: run Chatwoot in the same cloud and region as the applications and data it talks to, because every request between them adds a round trip. The underlying compute performs equivalently across AWS, Azure, and GCP.
In practice, an existing cloud footprint decides it. All plans support all three clouds, and moving regions later is a scheduled migration, not a rebuild.
Deepest managed-service catalog, default when there's no existing footprint
Best fit for teams already on Microsoft 365 or Entra ID
Strongest for data/analytics-adjacent workloads
Every plan supports AWS, Azure, and GCP — region choice included.
Common questions about Chatwoot on ManageStacks
What is Chatwoot on ManageStacks used for?
Chatwoot is a self-hosted customer engagement platform that unifies live chat, email, and social media conversations in one agent dashboard. ManageStacks handles the infrastructure so your support team can focus on customers, not servers.
Can Chatwoot replace Intercom or Zendesk?
Yes. Chatwoot provides omnichannel inbox, automation, knowledge base, CSAT surveys, and reporting — core features of Intercom and Zendesk. You eliminate per-agent pricing and keep all customer data on your own infrastructure.
Which messaging channels does Chatwoot support?
Chatwoot supports website live chat, email, WhatsApp (via Twilio or 360dialog), Facebook Messenger, Instagram DMs, Twitter DMs, Telegram, and Line. ManageStacks deploys the full platform with all channel connectors available.
Does Chatwoot include a knowledge base?
Yes. Chatwoot includes a built-in knowledge base that customers can search for self-service support. Articles are organized into categories and can be linked directly from chat conversations.
How does ManageStacks handle Chatwoot email delivery?
ManageStacks deploys Chatwoot with Sidekiq background workers for reliable email delivery. You configure your SMTP credentials or connect a transactional email service, and Chatwoot handles inbound and outbound email conversations alongside chat.
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Run Chatwoot without carrying the pager
Subscribe through your AWS, Azure, or GCP marketplace. We handle provisioning, SSL, monitoring, backups, updates, and security. From $15/mo.