WhatsApp Dispatch Tracking Bot for TallyPrime | ERPPlugs
The WhatsApp Dispatch & Delivery Tracking Bot for TallyPrime lets customers ask about any PO or invoice on WhatsApp — the bot reads TallyPrime's dispatch ledger and the connected logistics provider (Delhivery, Blue Dart, Ecom Express) and answers with dispatch date, LR number, courier, tracking URL, and expected delivery. Reduces 'where is my order' calls by 90%. Plans from Rs 499/month.
Customers ask a PO or invoice number on WhatsApp; the bot returns dispatch date, LR number, courier, and tracking URL. Reduces "where is my order" calls by 90%.
What this connector does
'Where is my order?' is the single most common WhatsApp message any Indian B2B business receives. The Dispatch & Delivery Tracking Bot for TallyPrime turns that into a self-serve query. The customer sends a PO number, an invoice number, or a party name; the bot reads TallyPrime's dispatch ledger and the connected logistics connector (Delhivery, Blue Dart, Ecom Express, Shiprocket, or your own fleet) and replies with dispatch date, LR/AWB number, courier, tracking URL, and expected delivery date. When a shipment status changes (out for delivery, delivered, RTO), the bot proactively pushes an update on WhatsApp without a customer ask. Reduces inbound 'where is my order' calls by 90% per industry benchmarks.
How data flows and what gets synced
The bridge between TallyPrime and WhatsApp Business, and the exact records that move across it.
TallyPrime
ERPPlugs Engine
WhatsApp Business
| Data Type | Direction | Frequency |
|---|---|---|
| Dispatch Ledger | TallyPrime → Bot | Real-time |
| Shipment Status | Logistics → Bot | Per status change |
| Delivery Confirmation | Bot → TallyPrime | On POD |
Alternative TallyPrime <-> WhatsApp Business integrations available to Indian businesses, and where each fits.
| Connector | Type | WhatsApp Business Support | Typical Capabilities |
|---|---|---|---|
| TallyPrime ↔ WhatsApp Dispatch & Delivery BotThis page | Native ERP connector | ✓ Native | PO number, invoice number, or party name lookup, Dispatch ledger from TallyPrime, LR/AWB + courier + tracking URL |
| Tally Developer / TDL customization | In-house Tally scripting | Full (developer required) | — |
| Zapier + Tally + [target app] | iPaaS bridge (no Tally-side native support) | Partial | — |
| Custom REST/CSV middleware | Bespoke development | Full (weeks to build) | — |
| Manual CSV export/import | Spreadsheet workflow | Manual only | — |
What's included
Key Benefits
90% Fewer "Where is my order" Calls
Every status query becomes a self-serve WhatsApp answer.
Proactive Updates
Customers get notified before they think to ask.
POD On Demand
Delivery photo on request — kills a whole class of payment disputes.
One Tracking Channel
Courier + Tally + fleet in one WhatsApp answer.
Try the TallyPrime ↔ WhatsApp Dispatch & Delivery Bot Connector Free
Start with 1 connector and 100 transactions/month — no credit card required. See real data flowing between TallyPrime and WhatsApp Business inside 5 minutes.
Compliance-ready. Live in minutes.
What you get out of the box for statutory compliance — and the exact steps to go live.
Setup in Minutes
Install ERPPlugs Bridge
Exposes the Tally dispatch ledger to the bot.
Connect Logistics Provider
Wire Delhivery / Blue Dart / Ecom Express / Shiprocket via ERPPlugs logistics connectors — or your own fleet API.
Configure Proactive Pushes
Pick which status changes trigger WhatsApp notifications (out-for-delivery, delivered, RTO, delayed).
Publish Bot Number
Include the bot number on every invoice and email — customers switch off support calls immediately.
Simple, Transparent Pricing
Plans from Rs 499/month — upgrade as you grow.
Basic
- 1 connector (read-only sync)
- Daily sync (manual trigger)
- Basic GST compliance (CGST, SGST, IGST)
- HSN code auto-mapping
- Community support
- Standard sync-status dashboard
- ERPPlugs branding on reports
- Data retention (30 days)
Starter
- 1 connector (read-write sync)
- 15-minute sync intervals
- Full GST compliance (CGST, SGST, IGST, RCM)
- HSN and SAC auto-classification
- Email support (48-hour response)
- Bank reconciliation with UTR matching
- Multi-user access (up to 3 users)
- Standard reporting dashboard
- No ERPPlugs branding on reports
- Data retention (12 months)
Growth
- 3 connectors (read-write sync)
- Real-time sync (under 30 seconds)
- Full GST compliance + e-invoice + e-way bill
- HSN, SAC, and TDS auto-classification
- Priority support (4-hour response)
- Bank reconciliation across multiple accounts
- Multi-user access (up to 10 users)
- Custom field mapping and transformations
- Advanced analytics dashboard
- Webhook notifications for every event
- Scheduled reports (daily / weekly / monthly)
- Data retention (36 months)
Enterprise
- Unlimited connectors
- Real-time sync with sub-second latency
- Dedicated account manager (1-hour SLA)
- Full GST + e-invoice + e-way bill + IRN
- White-label option (your brand on reports)
- Custom field mapping and business logic
- Advanced analytics + custom BI exports
- Webhook notifications with retry and DLQ
- SSO and role-based access control
- Custom SLA with uptime guarantees
- Onboarding workshop and dedicated CS team
- Data retention (7 years) and audit export
- India-region data residency (DPDP-aligned)
Frequently Asked Questions
The ERPPlugs Dispatch Tracking Bot for TallyPrime integrates with Delhivery, Blue Dart, Ecom Express, Shiprocket, DTDC, XpressBees, and any provider with a tracking API. If you use your own fleet, the bot pulls status from your Tally dispatch ledger and any custom fleet API you expose via the ERPPlugs Bridge.
Yes, the ERPPlugs bot subscribes to webhook events from the logistics provider. When a shipment moves to "out for delivery" or "delivered", the bot sends a WhatsApp update to the buyer automatically — no customer ask required. This is the single biggest driver of the 90% reduction in inbound "where is my order" queries.
Yes, when a shipment is marked RTO by the courier, the ERPPlugs bot notifies both the customer and the internal ops team on WhatsApp, writes an activity note against the corresponding Sales Voucher in TallyPrime, and initiates the ERPPlugs credit-note flow if a refund is triggered by the return.
Yes, if the logistics provider captures a POD photo (Delhivery and Blue Dart do for B2B deliveries), the ERPPlugs bot fetches it and sends it on WhatsApp when the customer asks "delivery proof for INV-4521". This eliminates a common dispute vector.
Yes, the ERPPlugs bot reads TallyPrime dispatch ledgers directly, so orders shipped from your own fleet (with LR numbers entered manually in Tally) are tracked the same way as courier shipments. If your fleet exposes GPS location, ERPPlugs can enrich the answer with live location too.
Related Connectors
Other integrations you might find useful
TallyPrime ↔ WhatsApp Business
Send Tally invoices, payment reminders, and dispatch updates over WhatsApp Business — in Hindi, English, or Hinglish per buyer state.
Learn more
TallyPrime ↔ Delhivery
Book Delhivery shipments from TallyPrime, print AWB labels, track deliveries, and auto-post COD collections as Tally receipt vouchers.
Learn more
TallyPrime ↔ Ecom Express
Book Ecom Express shipments from TallyPrime, print AWB labels, track deliveries, and auto-post COD collections as Tally receipt vouchers.
Learn moreWhatsApp Order Tracking Bot (Multi-ERP)
Multi-ERP + multi-marketplace order tracking on WhatsApp. Reads Shopify, Amazon India, Flipkart, WooCommerce + your ERP + logistics API in one answer. 90% call deflection.
Learn moreReady to connect TallyPrime with WhatsApp Business?
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