Transforming Customer Engagement with Digital Solutions for Rezcomm
Rezcomm, a global airport commerce platform, partnered with Perimattic to modernise customer engagement across retail, parking, and travel booking flows.
30%
Infrastructure cost reduction
40%
Faster deployment timelines
PCI
Compliance achieved
AI
Powered personalisation
About the Client
Rezcomm is a top provider of e-commerce, marketing, and business intelligence solutions for airports, venues, and destinations around the world. Their platform helps clients enhance customer experiences, streamline operations, and boost revenue through technology. They required infrastructure optimisation, AI integration, and regulatory compliance work to reduce costs, modernise their expanding platform, and maintain high availability for a global customer base.
The Challenge
Inefficient Infrastructure
AWS resources were not fully optimised, resulting in elevated operational costs and diminished system performance for a globally-distributed platform.
PCI Compliance Requirements
Maintaining PCI compliance was essential for safeguarding sensitive customer payment data and meeting regulatory obligations across multiple markets.
AI Integration Needs
The organisation needed to implement AI best practices to deliver tailored customer experiences and enhance operational efficiency at scale.
What We Did
1Infrastructure Optimisation & Compliance
- Conducted a full AWS infrastructure audit to identify inefficiencies and cost overruns
- Optimised resource utilisation, reducing running costs significantly
- Implemented comprehensive PCI compliance across all customer-facing payment flows
- Enhanced scalability to handle global traffic peaks reliably
2AI & Automation Enablement
- Deployed AI technologies for personalised customer experiences and process automation
- Implemented Terraform-based infrastructure provisioning for rapid, repeatable deployments
- Streamlined workflows to reduce manual intervention across key operational processes
- Built continuous monitoring infrastructure for performance and compliance tracking
3Monitoring, Logging & Continuous Improvement
- Implemented Grafana and Loki for advanced performance monitoring and log management
- Enabled proactive issue prevention and accelerated incident resolution
- Built a continuous monitoring layer for reliability, security, and compliance
- Created a performance advancement and scalability roadmap for future growth
The Results
30% Infrastructure Cost Reduction
AWS resource optimisation delivered a 30% reduction in infrastructure costs without compromising performance.
40% Faster Deployment Timelines
Terraform-based provisioning improved deployment speed by 40%, accelerating the pace of product innovation.
Full PCI Compliance
Comprehensive PCI compliance was established, strengthening Rezcomm's security posture and customer trust.
AI-Driven Customer Insights
AI-powered analytics enabled smarter decision-making and more personalised customer engagement across all channels.
Enhanced Platform Performance
Faster load times and sustained high availability improved both client and end-customer experience globally.
